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we couldn't process your payment

jcisherwood
Level 1: Joiner
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I'm trying to order a SIM only contract, but when I type in my card details, to process the transaction-I get this message. 

 

we're sorry we've been unable to process your transaction please try again later.

 

No matter how many cards I use, or different browsers...I still get the same problem. O2 live chat said it's a rare error, so I was just wondering why I'm getting it? 

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Enlli
Level 69: Guiding Light
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Comes up often

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Rare error 🤣

Must be more posts on here about it than anything else !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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@jcisherwood 

If you can just move on and try one of the Virtual Networks, much better value for money than o2 ... especially if you are having to put this much effort in, and this comes up a lot with payment cards not working..

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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jcisherwood
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Do you know how to fix it?! 

Message 5 of 6
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MI5
Level 94: Supreme
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@jcisherwood 

Try using uswitch

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts to complete the order.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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