Data allowance

[Anonymous]

Hi
I cannot see my data allowance either through the app or my account through the website. Been this way for a few days now.
Any help appreciated.

Thanks

[Cleoriff]

---

@gemz4the1 wrote:

@Cleoriff I am not disagreeing with you - I am simply stating that there is confusion as the O2 link says that you can send a text to O2 OR you can go on the O2 website to check your allowance.

---

Sorry @gemz4the1 ..I wasnt replying to you though...(I am such a slow typist) I was reading much further back and saw that it was displayed on PAYG...so simply for my own benefit checked it out...by the time this old gal had posted loads of others had got there before me

[Anonymous]

I have the O2 app. Everything is all fine except the data allowance issue.
It logs me in, a pin is set up its just the data allowance shows an error message. Same as when I log in online through website.

[gemz4the1]

Good luck @Anonymous 

And thank you for clarifying @Cleoriff 

[Bambino]

---

@Anonymous wrote:
Thanks everyone for input. They have said 5 days to resolve. I'm just impatient and stuff like this bugs me.
Will see on Monday if the DD goes out as it appears they are late taking it. Maybe due to NY though?

---

I have several DD's that were due to go yesterday that are unrelated to O2 that haven't been taken yet, so your New Year theory is most likely correct. If you check your bank statement on Monday it will probably be there.

[Cleoriff]

And by the same token @Bambino  I have a payment that should have gone IN yesterday. Not there yet!

Totally unrelated but it does show bank systems are probably on the same sort of annual leave!!

Best of luck to @Anonymous  though

[jonsie]

I'm sure this isn't a payment issue. ...

[gemz4the1]

---

@jonsie wrote:

I'm sure this isn't a payment issue. ...

---

It may just be a temporary issue with the OP's account.  It is best to just wait until Monday and see if the issue is fixed on the account.

[Bambino]

---

@gemz4the1 wrote:

---

@jonsie wrote:

I'm sure this isn't a payment issue. ...

---

It may just be a temporary issue with the OP's account.  It is best to just wait until Monday and see if the issue is fixed on the account.

---

I'm sure it isn't a payment issue either. There appears to be a problem for some with their MyO2 pages, as mentioned earlier by @Anonymous and as @Anonymous said in a post on the previous page, it can take up to five days to have the issue dealt with, which the OP was also told either by CS or Live Chat, so it will probably be longer than Monday before it's resolved.

[Anonymous]

I say give it until at least Friday

[Anonymous]

Now fixed! Showing on my O2 app.