Data allowance

[Anonymous]

Hi
I cannot see my data allowance either through the app or my account through the website. Been this way for a few days now.
Any help appreciated.

Thanks

[gemz4the1]

Confusing as the O2 website says that Pay Monthly customers can check their allowance by sending a text......

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

[Anonymous]

Basically in the text I get a link. It just gets me to log in and is no different to checking my account online.
Whatever way I do it (text link, website, app) it just gives me an error message.

[Cleoriff]

Can I just clarify re this issue of texting 21202 to be shown your data allowance if on contract? (mentioned earlier in the thread)

That doesn't work. You sent the text requesting balance. It comes back with your balance of mins and texts only. The text provides a link to MyO2 to get your data allowance. It isn't displayed in the text

So you would still have to go to My O2 for data to show..

EDIT as the OP has just said as I was posting..

[Anonymous]

The my O2 shown is for pay and go.

My o2 for may monthly uses a different platform and will have a link, but that link takes you to my O2, and as predicted didn't work.

If it shows zero it only means that you don't anything outstanding and the access to my o2 doesn't get restricted if you have something outstanding.

It can happened that one day before,during and after your billing date, meaning the bill gets produced on that day, not the DD being taken from your bank, you cannot access your details on my o2.But you mentioned that it has been going on for a while.

The only thing to do is to raise a case with IT, which has been done, by the looks of it, because they can take up to 5 days, and that is what you been told, so at the moment all I can say is try now and again it will be sorted by Friday.

Hope this helps

[gemz4the1]

@Cleoriff I am not disagreeing with you - I am simply stating that there is confusion as the O2 link says that you can send a text to O2 OR you can go on the O2 website to check your allowance.

[gemz4the1]

As long as you can use your phone (i.e. send texts, make calls, use data - wifi as much as possible until you are able to check your balance) then you will be fine @Anonymous 

[Cleoriff]

Thanks @Anonymous  As I am on contract I had just tested this hence my answer above. I see @Bambino  has done the same and also the OP...so that is pretty conclusive then...

[jonsie]

It may just be simple migration issue that will rectify itself Wenden your number is re-registered on the system presuming you changed sim and tariff.

[Anonymous]

Best and easiest place to get this info is to download the my02 app. Once set up you click on the app, enter the pin you have chosen and there is the detail.

If you are trying to access myo2 during the billing cycle it will still let you in so I don't think the payment date is anything to do with the issue and is just clouding the problem.

[Anonymous]

Thanks everyone for input. They have said 5 days to resolve. I'm just impatient and stuff like this bugs me.
Will see on Monday if the DD goes out as it appears they are late taking it. Maybe due to NY though?