Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit

I want to change my bank account details. How?

Resolved! Media messages help

Can anyone enlighten me as to what a media message is, I have just noticed that I have been billed an extra £1.87 for media messages , I have checked the numbers stated and can honestly say the messages were text message and not media, anyone else ha...

Resolved! Upgrade to 'sim only' with problems

upgraded to sim only tarrif. Phone is 3G only and the tariff advertised as '4G' ready. 02 said it would work but I now have no internet i.e 3G not working.Turned phone off and on few times after receiving texts conf all applied but no joy.Also have 3...

Resolved! I was paying for my sons mobile phone on a monthly contract - transfer issues

I have been paying my sons monthly mobile contract for several years now. He wants to take over this account we called o2 and they advised to set up a new account in his name and then transfer the number. Communicated on chat today to transfer the nu...

Resolved! Moving

HiI purchased my phone on a 24 month contract in April this year, when i spoke to agent at Carphone warehouse I explained I would be moving to fort william at some point during the year and that I would require a good internet coverage, How wrong was...

Resolved! latest bill

Hello My wife inadvertently switched on roaming while in turkey for one day not realising it will auto update and have been charged £50 + pound. Surely this is unfair ? Rob Dance

Resolved! Samsung Galaxy S3 Mini signal

Am I the only one who finds a call comes in I answer and within a few moments I can hear them but they can not hear me. Its driving me mad. After I got the phone a friend said it was not a good phone for signal and he was right yet if I look up my ar...

Resolved! Replacement SIM.

Hi everybody. I've got a problem with my new replacement SIM card, I can't activate is, it's told that I'm supposed to get 6 digit code, but HOW if I'm not having network on both of my old SIM and new SIM?Please help!

Bill Delay

Hello. I've got 2 mobile plans, one for me and one for my son. His plan is fine, but for me, I've had an unusually large bill - over £40 more than usual. I've contacted the o2 staff, and, after an explanation of how I simply can't pay the bill on 9th...

Huge data bill - help

My latest 02 bull is totalling over £700. I am most distraught as my average monthly spend is around 130 pounds. I travel very frequently, usually once a month and always use data in the same way, usually connected to wifi where possible. I am not su...

O2

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