Solved: TEXTS COSTS

Anonymous · ‎03-03-2015

Why do some texts cost more than others to send to another UK mobile? I'm on payg and costs are ranging between 12p and 36p. Is it my phone (Sony Experia E1-only a month old) or does it depend on the length of the text? 59 year old female who's not all that savvy with this new stuff!

MI5 · ‎03-03-2015

It will be the difference between an sms and an mms.
See here for help http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎03-03-2015

Removed my silly advice!

MI5 · ‎03-03-2015

It will be the difference between an sms and an mms.
See here for help http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-03-2015

@Anonymous wrote:
It would depend what network you are sending to.

Other networks would cost more than sending to someone else on O2

Not other UK networks though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-03-2015

Text to any UK mobile will be 12p. If your text message is more than 160 character, then you'll be charged double of it.
Also as you're getting charged as 36p, it might be of MMS as MMS is charged as 35p per MMS.
Link for call charges: http://www.o2.co.uk/termsandconditions/mobile/pay-and-go-charges-terms-bigtalker

Anonymous · ‎03-03-2015

Please note mms on contract is now 40p

MI5 · ‎03-03-2015

36p will most likely be 3 texts.
Even if you only write one message that has more than 320 characters, you will be charged for 3 standard texts.
The maximum you can send as a text is 480 characters.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-03-2015

@MI5 wrote:
36p will most likely be 3 texts.
Even if you only write one message that has more than 320 characters, you will be charged for 3 standard texts.
The maximum you can send as a text is 480 characters.

And most phones inform you if they are converting to MMS?....

Veritas Numquam Perit

MI5 · ‎03-03-2015

Most do but some require that you enable the warnings in the settings menu.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-03-2015

@Cleoriff wrote:
@MI5 wrote:
36p will most likely be 3 texts.
Even if you only write one message that has more than 320 characters, you will be charged for 3 standard texts.
The maximum you can send as a text is 480 characters.
And most phones inform you if they are converting to MMS?....

Most Samsungs do, plenty of other androids too.

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