Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My recent experience with O2 customer service

Hi, I recently had to send my phone, Sony Xperia E, away for repair twice with the same fault (phone resetting itself) which they failed to repair. As a result I was sent a new replacement phone and I was told by more than one O2 employee that it wou...

Resolved! Settings and costs for calls etc from Australia

I live in Sydney but visit UK each year, so I have a separate 'phone here in Oz (Nokia Lumia 800, UK model)with an O2 PAYG SIM card, that I want to keep active, ready for return visits to our daughter and family.I am unclear about the 'phone settings...

Resolved! bills and early upgrading

Does anyone know how long after a bill has been paid does the early upgrade fee drop? I paid my bill on Sunday and have yet to see a decrease in my upgrade cost. Thanks for any help in advance

Resolved! o2 refresh problem

im on o2 refresh, but when i go to upgrade it doesnt give me the option to pay off device plan, it tells me i cant upgrade until 2016, im very confused, it was working the other day as i was browsing my upgrade options

Resolved! data sharing

My Son, WIfe and I area ll with O2 and all have 1gb data allowance each per month. Is there any way my son can share my wire's data allowance as she does not use it and he always max's his?

Resolved! New SIM not yet activated?

Hello! A few days ago I ordered my upgrade to renew my contract, which expires on the 14th October. (It's a 1 month early upgrade due to o2 Refresh). Received it yesterday, it came with a new 4G SIM, although it isn't activated yet. My old SIM still ...

Resolved! unable to view and print bills

Please could you allow access on my accounts so that I can easily view and print the monthly bills as I need to produce them for my business and I have been having difficulty over the past few months. Many Thanks

Resolved! Not able to pay bill after move to the States...

Hi, we had to move last week because my husbands job finished in England. We had O2 contracts. We could not cancel before the move because we did need our phones a couple of days at least in the States. My husband now wants to close down his account ...

Resolved! Canceling a contract for my ill father who is unable to do it himself

I was wondering if I could get some advice on this, as both O2 customer services via telephone and in store haven't been at all helpful. My dad is currently in hospital and for his birthday my mum got him a new contract on O2 with a smartphone as he ...

Resolved! Early upgrade to the iPhone 6 plus - cancelled the order and want to share my experience

Hi, I'm new to this so firstly I will try not to go on to much but i'm looking for somebody who has had the same issue as i'm currently having. On friday 12/09/2014 i paid an early upgrade fee of £57 to get the iphone 6 plus on pre order and i also p...

O2

Forum Posts