Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! upgrading

has anyone had trouble trying to upgrade on line ?? i have spent two days trying to do this to no avail now im considering leaving 02 altogether im so frustrated and no nearer my upgrade !!!!!

Resolved! Cancelling my O2 account

I have recently moved abroad and want to cancel my O2 contract as it costs too much to retain my UK number. I have tried the on line chat and after being told that they would transfer me to the recontract team I was cut off after waiting 10 minutes a...

Resolved! New phone without signal

I recently a received an iPhone 5s and a new nano sim from O2 but I have no signal, any idea what I need to do (have tried switching off and on!)

calls from 08452930018

Can I block calls from this number, please?

Resolved! Top up

I top up £10 monthly and with this I am meant to get 1000 texts, 250 minutes and 500mn data. This month I recieved a text telling me that I will be getting unlimited texts included in my top up this month, instead I have got nothing. I realised this ...

Resolved! Broken Mast - Complaint

Hi, I have a little problem, mid december o2 mast nearby my house went wrong and I dont get any signal at home or get very little signal. I am bound with o2 with a 24m contract (14 months left) and I am trying to cancel my contract without caneclatio...

Resolved! Why cant I pay via internet?

Yet again I have tried to pay my mobile phone bill via internet and yeat again am unable too!The first month it went through ok, but the last twice I have had to pay it over the phone.I put in all the correct information, click make payment and ....N...

Resolved! Mobile phone upgrade questions

Hi This is the 1st contract phone ive had so never done the whole upgrade thing. Got a few questions if someone could kindly answer them. My contract on my S3 expires on the 13th Feb. So 1) Can i just go in the shop on the 13th, pick a new phone and ...

Resolved! approx time remaining

Hello readers,I have a pay & go internet dongle.When I connect I get a screen which gives some information like data remaining.Also there is a time (approx. time remaining) can somebody explain what this is as HELP is of no help, neither was the O2 s...

recontracting team

How very patronising they are. I asked about any deals going to upgrade my phone. only to be told i shouldn't expect any discounts since I'm on a low tariff. I am a full-time carer and £28 pm is a lot of money to me . I understand but it's they way s...

O2

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