Customer helpline 202 number

[Anonymous]

Is anyone else experiencing being cut off on the 202 number?  All I get is an automated message on how to pay my bill (which is paid by direct debit anyway). I just want to talk to a person instead of on a chat line to their call centre in India as my query never seems to get resolved that way, although we agree on figures they never match up with what is on the invoice!

[Bambino]

There have been a few other posts of people being cut off, but I don't think it's a regular occurence. You'll just have to persevere with 202 and hope for the best. It's the only free number from your mobile.

[jonsie]

Select option 2 then press zero immediately. 

[MI5 · Accepted solution]

There is a full bill breakdown in your MyO2 http://www.o2.co.uk/myo2

[Anonymous]

I have just waited 50 minutes to get through to speak to someone and been cut off! Fuming isnt the word!!! I only rang their number as I wanted to do an online return and there is a technical hitch with it!!!! 

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[Cleoriff]

Sorry to here this @Anonymous. There was a glitch with the forum earlier so it may all be related. Best time to ring is between 8-8.30am in the morning.....

[jonsie]

Holding time is getting silly now and it will get worse nearer we get to Christmas.  Have o2 never heard of temporary agency staff during busy periods.

As @Cleoriff says, early morning when they open is the best time to call.