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Transferring a number from pay as you go to a pay monthly contract

Oxygen87
Level 13: Prompter
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on ‎14-09-2024 12:32

on ‎14-09-2024 12:32

Can this be done? I thought it could be done but customer services have apparently told my mother in law that this can't be done and she really wants to keep her number with a new contract phone. If this can't be done then I'm guessing the only way around it is to switch to another network with the number.

 

Thanks.

Current devices: Apple iPhone 15 Pro Max, Apple iPad Pro 11” and Apple Watch Series 9 (all with O2)
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MI5
Level 94: Supreme
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on ‎14-09-2024 12:49

on ‎14-09-2024 12:49

@Oxygen87 

You need an internal migration.

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎14-09-2024 15:24

on ‎14-09-2024 15:24

It should be possible but please see my thread as I'd hate you or a relative to go through what I've been through this week 

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