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Level 2: Apprentice
Posts: 34
Registered: ‎28-11-2017
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Customer Services - How to get a response - HELP!!!

So... Any Ideas how i can get O2 to respond, after serveral emails, tweets, phone calls, i cannot get them to respond, i get there turn around is 48hrs but im 7 days in.. Any help?

Posts: 115,319
Topics: 571
Solutions: 15,746
Registered: ‎04-04-2012

Re: Customer Services - How to get a response - HELP!!!

All contact methods here
http://www.o2.co.uk/contactus
Maybe @Martin-O2 can help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 69: Guiding Light
Posts: 16,779
Registered: ‎31-03-2010

Re: Customer Services - How to get a response - HELP!!!

@CLB- Follow the link provided by @MI5. There is no email address. If your query isn't account related, ask here, and someone may be able to help.

I DO NOT WORK FOR O2



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Posts: 83,738
Topics: 577
Solutions: 4,191
Registered: ‎04-01-2009

Re: Customer Services - How to get a response - HELP!!!

If it was an email complaint then it's 7-10 days for a reply. If you are waiting on a phone call from customer service don't please hold your breath!

https://www.o2.co.uk/how-to-complain

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Community Manager
Posts: 7,482
Registered: ‎18-02-2016

Re: Customer Services - How to get a response - HELP!!!

Hey @CLB- have you spoken to customer services or do you still need help? 

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