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Customer Services - How to get a response - HELP!!!

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CLB-
Level 2: Apprentice
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on ‎06-12-2017 15:22

on ‎06-12-2017 15:22

So... Any Ideas how i can get O2 to respond, after serveral emails, tweets, phone calls, i cannot get them to respond, i get there turn around is 48hrs but im 7 days in.. Any help?

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MI5
Level 94: Supreme
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on ‎06-12-2017 15:42

on ‎06-12-2017 15:42

All contact methods here
http://www.o2.co.uk/contactus
Maybe @Martin-O2 can help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151763 Posts
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Registered:

on ‎06-12-2017 15:42

on ‎06-12-2017 15:42

All contact methods here
http://www.o2.co.uk/contactus
Maybe @Martin-O2 can help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
In response to MI5
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on ‎06-12-2017 15:44

on ‎06-12-2017 15:44

@CLB- Follow the link provided by @MI5. There is no email address. If your query isn't account related, ask here, and someone may be able to help.

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
In response to Bambino
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on ‎06-12-2017 19:26

on ‎06-12-2017 19:26

If it was an email complaint then it's 7-10 days for a reply. If you are waiting on a phone call from customer service don't please hold your breath!

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
Former Staff
In response to jonsie
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on ‎08-12-2017 10:37

on ‎08-12-2017 10:37

Hey @CLB- have you spoken to customer services or do you still need help? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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