Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Free text service

I have an O2 account and O2 pay as you go phone,,ive read some answers saying you click Added Value at the bottom of the page on myO2,,but cant see it anywhere on the page to click it..could someone help me please.Thankyou for taking the time to read...

Resolved! Bundles

How do I start a new bundles instead of buying a bolt onI was ripped off when I changed to O2 as I wanted a £30 monthly but it took £15 to activate my sim

Resolved! 'loyalty penalty?'

I called earlier about additional charges on my bill this month. It seems that extra data bought the previous month did not appear until this month which finally explains that, random billing doesn't help.... However, last month, - ‘Loyalty discount ...

Resolved! about om my account

I don't understand this one bit,on my account it says upgrade now to get shiney phone but when u try you get rejected,can someone help with this ,when press upgrade it just says sim only plan what is the point of upgrading sim card

Resolved! ive upgraded sim only plan

I've upgraded a sim only plan but got another 3 sim cards coming ,I only need 1sim card what do I do about the other sim cards coming

Resolved! finish contract

Hi I run out of contract in November and I will not be signing another contract - two numbers are I no longer needed. What I have done enough that I submit now or should I do something else?

Resolved! changing provider

I have just closed my account with O2, and was paying £15 per month so why is final bill £51.16? I have viewed brakdown and its got stuff ive bought, I have bought nothing!!! what is this situation all about??? Am I being penaliseI have just closed m...

Resolved! Pink line

Hi I got a s7 edge in June, I noticed today a strange pink line down the right hand side of my screen no matter what I am doing, I haven't dropped it or anything, any help would b grateful

Resolved! Bad credit score after too many applications

Hi, Recently when I was buying a phone with o2 I had to go through several credit checks (I couldn't change my adress, to add a flat number what bothered me.) My first two credit checks went perfectly fine but now with the 3rd one it tells me to pay ...

Resolved! Redelivery turned into cancellation

Hi, I originally ordered a OnePlus 3 phone a few weeks back and was told it was out if stock. I have since moved house and rang up to change delivery address, first time they didn't actually submit the request. It didn't arrive at new address so I go...

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