Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111454 Views
  • 15 replies
  • 5 kudos

Resolved! My tariff

When does my contract expire

Anonymous by Not applicable
  • 1462 Views
  • 6 replies
  • 0 kudos

Resolved! Htc one contract deals & woes

Hi guys,I'm on abit if a mission and I hope can help.I'm looking to change phones, currently using a HTC HD2 and want to upgrade to the HTC One.Using comparison sites such as uswitch I've found reasonable deals such as £27--300mins, unlimited text, 5...

Anonymous by Not applicable
  • 1670 Views
  • 12 replies
  • 0 kudos

Resolved! Loyalty discount

I just took out a new 24 month contract and had to change tariff the loyalty discount I was getting on my old tariff has been added onto my bill with the new tariff instead of being taken off can anyone explain the reason for this? Please

Anonymous by Not applicable
  • 1910 Views
  • 3 replies
  • 0 kudos

Resolved! Transferring number

HiI have had a o2 contract in my partners name for a few years due to credit rating issues have just started a O2 contract in my own name and was wondering if I can swap my number from the contract in her name to the contract in mine? If this makes a...

Anonymous by Not applicable
  • 777 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer from Business to Personal

Hi, Got a user who has left the company and wants to take the number with them. We have the transfer forms filled out and accept the costs that comes with it. The user has also set up a new account in store ready for the number to transfer over to. H...

Anonymous by Not applicable
  • 3630 Views
  • 11 replies
  • 0 kudos

Resolved! Your card number does not match the card type selected.

Tried to top up online but it keeps telling me Your card number does not match the card type selected.Rang customer support and he tells me he is unable to help me but I can top up by phone. Well thanks but I top up 3 mobiles from my account for the ...

Anonymous by Not applicable
  • 14056 Views
  • 5 replies
  • 0 kudos

Resolved! Early Cancellation?

Hi, My contract is due for renewal/upgrade in September, but I'm pretty keen on starting my "new" contract now, with a new phone and same number. I was wondering if that is at all possible and if O2 does deals for customer who wants to do this. I'm c...

Anonymous by Not applicable
  • 1457 Views
  • 6 replies
  • 0 kudos

Resolved! Business Contract

Hello, I need some help, last September i buy O2 Sim with Top-up. In October i went to a Leamington Spa O2 Store and asked the staff for a pay monthly contract, beacause with top-up internet was very expensive. But, i don't know why the staff give me...

Anonymous by Not applicable
  • 1129 Views
  • 5 replies
  • 0 kudos