Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! changing provider

I have just closed my account with O2, and was paying £15 per month so why is final bill £51.16? I have viewed brakdown and its got stuff ive bought, I have bought nothing!!! what is this situation all about??? Am I being penaliseI have just closed m...

Resolved! Pink line

Hi I got a s7 edge in June, I noticed today a strange pink line down the right hand side of my screen no matter what I am doing, I haven't dropped it or anything, any help would b grateful

Resolved! Bad credit score after too many applications

Hi, Recently when I was buying a phone with o2 I had to go through several credit checks (I couldn't change my adress, to add a flat number what bothered me.) My first two credit checks went perfectly fine but now with the 3rd one it tells me to pay ...

Resolved! Redelivery turned into cancellation

Hi, I originally ordered a OnePlus 3 phone a few weeks back and was told it was out if stock. I have since moved house and rang up to change delivery address, first time they didn't actually submit the request. It didn't arrive at new address so I go...

Resolved! Lost sim

to whom this may concern, I am currently working in the Middle East and have lost my sim pay monthly sim, Is there anyway i can get a replacement sim sent to me? If so how do i go about doing so, I have tried doing it online with my account but have ...

Resolved! O2 Service Hotline Unacceptable Service

Tried to contact O2, yet AGAIN to sort out the Note 7 refund & collection after 4 weeks since an initial request. Called the number at 6pm - got put on hold for 1 hour and then automatically cut off. Called AGAIN at 7pm - AGAIN automatically cut off ...

Resolved! The difference between.....

Finally got to talk to 'live chat' but still a tad exasperated! Can someone tell me the difference between 23336 o2travel and21300 travelon thank you.

Resolved! How to make a complaint

I would like an email address or mailing address to which I can make a formal complaint about O2 and the poor service my husband and I have received as I don't like to use the telephone, and I know I cannot complain to the Ombudsman Service without f...

Resolved! SIM card

A couple of weeks ago I went on live chat to ask how to change my contract SIM for a PAYG SIM, keeping my old number, as I was going abroad. As I had left it late and wouldn't be able to wait for it to be posted out I was told I could go to an O2 sto...

Phone broken, apple said they are not at fault o2 said the same

I have a year left on my contract my phone has died , its a manufactures problem with the apple phone, apple have said they only probide o2 with the phone and is given a year gaurantee. the fault lays on phone provider. my insurance wont give me a ph...

O2

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