Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bolt ons

I have a one off bolt on for extra data on my pay monthly phone - does the charge for the bolt on get added to my next bill or come out separately from my bank account?

Phone says 306MB -- O2 says 500MB. How can that be?

Hi, O2 says I've used up my 500MB allowance for my billing period (from 2nd to 2nd of each month) whereas my phone says I've used 306MB from the 2nd December. I'd understand a few % difference but this is over 60% more. How can this be? Has anyone ex...

Resolved! Contract expiring questions

Hi My contract is due to expire at the end of the month, and just a couple of questions regarding my options. Im not looking to upgrade straight away (i will eventually just not as soon as my contract expires) so: 1) Im currently on a Refresh contrac...

Resolved! How to cancel my contract

Hi I would like to cancel my contract . I have not had an upgrade and was due renewal but no longer needed . How do I go about doing this . I look forward to your reply

Resolved! duplicate sim card

Hi I get a duplicate of my sim card 3 days ago. The customer told me that it should start work within next 24 hours but it doesnt. Can you help me ?

Resolved! Delete pay monthly account

HiI would like to delete my current pay monthly plan and come back to top up as you by keeping my number.With one is the simplest way to do that?Regards,Marco Ierolli

Resolved! PAYG Sim for min. 12 months or can I change provider any time?

Hi everyone, I'm thinking about buying an iPhone 5s, but don't want any contracts and want an unlocked, sim-free one with a pay as you go sim. I just realised that, if I buy the pay as you go iPhone 5s from O2, it can only be unlocked 12 months after...

Resolved! PAC code but not got enough credit to make call

I want a PAC code as I recently was given an I phone locked to Vodaphone and after trying it for 30 days, Vodaphone actually has better connection where I live. i broke my SIM card trying to get it out of my phone so can't call from my 02 sim ... hel...

Resolved! replacement sim card

I damage ma old card with number and this is monthly payment card , how I can ask for new card ? I not good with phone talking so can I do this without customer service ?

Resolved! Terminate Contract

My agreed length of contract has ended and I wish to terminate my contract via email or customer chat as I have emigrated to the Philippines. Can I do this as customer chat is never online and i can't find an email address.

O2

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