This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Customer Services - How to get a response - HELP!!!

Go to solution
CLB-
Level 2: Apprentice
  • 34 Posts
  • 6 Topics
  • 0 Solutions
Registered:

on ‎06-12-2017 15:22

on ‎06-12-2017 15:22

So... Any Ideas how i can get O2 to respond, after serveral emails, tweets, phone calls, i cannot get them to respond, i get there turn around is 48hrs but im 7 days in.. Any help?

Message 1 of 5
1,995 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144319 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎06-12-2017 15:42

on ‎06-12-2017 15:42

All contact methods here
http://www.o2.co.uk/contactus
Maybe @Martin-O2 can help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
1,979 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 144319 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎06-12-2017 15:42

on ‎06-12-2017 15:42

All contact methods here
http://www.o2.co.uk/contactus
Maybe @Martin-O2 can help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
1,980 Views
0 Kudos

Go to solution
Bambino
Level 84: Resplendent
In response to MI5
  • 23071 Posts
  • 1025 Topics
  • 3675 Solutions
Registered:

on ‎06-12-2017 15:44

on ‎06-12-2017 15:44

@CLB- Follow the link provided by @MI5. There is no email address. If your query isn't account related, ask here, and someone may be able to help.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 5
1,975 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to Bambino
  • 93227 Posts
  • 609 Topics
  • 6976 Solutions
Registered:

on ‎06-12-2017 19:26

on ‎06-12-2017 19:26

If it was an email complaint then it's 7-10 days for a reply. If you are waiting on a phone call from customer service don't please hold your breath!

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 5
1,849 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to jonsie
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎08-12-2017 10:37

on ‎08-12-2017 10:37

Hey @CLB- have you spoken to customer services or do you still need help? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
1,820 Views
0 Kudos
Top Kudoed Authors
View All
Top