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Contract Query

Anonymous
Not applicable

Hi all. I am curently on an O2 Refresh contract and am considering paying off my device plan in full. The original contract expiration date isn't until August 2022. I just want to check, if I pay off my device plan in full, do I still have to pay the airtime plan until August 2022 before I can change? I would like to change to a SIM only deal instead of a phone and airtime plan and trying to find out the simplest way of doing this. The current 100GB for £10 for 6 months then £20 thereafter is exactly what I need and would like to switch to that if possible.

 

Thanks for any advice you can give. slight_smile

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Cleoriff
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@Anonymous 

No you don't have to continue with the airtime. Pay your device off in full, then UPGRADE to a sim only plan. This will effectively cancel your airtime.

Guide: Cancelling Your Contract 

Guide: How does O2 Refresh work? 

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Cleoriff
Level 94: Supreme
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@Anonymous 

No you don't have to continue with the airtime. Pay your device off in full, then UPGRADE to a sim only plan. This will effectively cancel your airtime.

Guide: Cancelling Your Contract 

Guide: How does O2 Refresh work? 

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Great, thanks. I can see that I can upgrade on the website and pay the balance off now and "upgrade" at the same time. Will they have to send out a new SIM to me or as I'm already a Pay Monthly customer, will it just switch automatically?
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O2Karl
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Hi @Anonymous 

I will answer the secend question for you.  You will not be sent a new sim card unless you request it via the online upgrade process so it will change automatically. I would recommend checking your MYO2 App once the upgrade is complete so see if the Sim only tariff is active. 

 

Hope this helps. 

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Cleoriff
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@Anonymous wrote:
Great, thanks. I can see that I can upgrade on the website and pay the balance off now and "upgrade" at the same time. Will they have to send out a new SIM to me or as I'm already a Pay Monthly customer, will it just switch automatically?

Sorry I'm late back to your query @Anonymous. You can continue with your old sim as all changes are made to the account not the sim.

However, if your phone is 5G capable and you are in a 5G area, then you can request a new 5G sim and do a sim swap Guide: Sim Swap: a mini guide 2017 update 

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