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insurance claim damaged phone

Haley1139
Level 1: Joiner
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Hi I have 3 i phones on a monthly contract with O2 and one has been dropped and damaged and screen cracked and a blurred line on display. I pay insurance monthly for all 3. how do i make a claim for a replacement/fix of phone please. Thanks Haley M

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O2Karl
O2 Support
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Hi @Haley1139 

You can do this by calling O2 on 202 or 0344 809 0202 have the mobile phone number handy for the damaged handset as an adviser will need this. 

Once aksed the reason you are calling, say Insurance Claim.  Once you are put through an adviser will advice you on excess, timeframe etc.

Hope this helps.


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Cleoriff
Level 94: Supreme
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@Haley1139 

To add to the info given by @O2Karl  mobile phone insurance info is here...

https://www.o2.co.uk/shop/services/mobile-insurance 

https://www.o2.co.uk/help/digital-services/o2-insurance 

Veritas Numquam Perit

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