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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 254245 Views
  • 2 replies
  • 2 kudos

Change Tariff - 202 not answering

Hi there,ive been trying to get through via 202 but just been on hold for 1hr+i need a customer service agent to amend a tarrif as My O2 won't allow it. please help!

JF_ldn by • Level 1: Joiner
  • 1899 Views
  • 11 replies
  • 0 kudos

Number porting

I have recently switched to O2 and have Ported my old number to my new Iphone SE. The numer ported a few days ago, however when I send a SMS Text I have been told by the recipiant that a different number from mine shows on their phone screen (the tem...

put in wrong email address

hi, i have just chose my extra and was logging into it and put the wrong email address in, now i cant change it as it is looking me to confirm the email address. i dont know what to do, will this still be link to my 02 account??

lis1 by • Level 1: Joiner
  • 920 Views
  • 4 replies
  • 0 kudos

Have been charged and order was not placed!

I created an O2 account on behalf of my mother to proceed with checkout of a order which was Iphone 12 pro max plus airdrop sim card plus full phone insurance. Ok when I went through to the payment, they told me that a deposit was required. Anyway, t...

Gustavo by • Level 1: Joiner
  • 517 Views
  • 1 replies
  • 0 kudos

Resolved! Contract Price Increase

I was just wondering if everyone's monthly contract payments went up or was it just me, and when did this happen? I only signed into My02 today and seen that my contract has went up AGAIN with no forwarning via email etc.

Anonymous by • Not applicable
  • 2161 Views
  • 8 replies
  • 0 kudos

Sim only 4g turned off

Hi I've just paid off my device plan and am now on a sim only contract, I've had a message flash up on my mobile saying O2 has switched off my 4G for Calls then the message disappeared, what does this mean?

Jules33 by • Level 1: Joiner
  • 655 Views
  • 2 replies
  • 0 kudos

Device Plan

I want to cancel my device plan, as I received a call from you and I was told you send me Samsung tab for free and now on my account it’s a device plan to which I didn’t agree and have already taken a payment. How to cancel it ? I can’t get anyone at...

Tani by • Level 1: Joiner
  • 654 Views
  • 3 replies
  • 0 kudos

Voicemail not working after porting from Tesco Mobile

Hey! 2 days ago my number ported over from Tesco mobile but my voicemail is not working. I tried calling customer service but they didn't seem to be able to diagnose it - below are my 'symptoms' Incoming calls that should go to voicemail get a brief ...

Pre Ordered a Game on Xbox

Hello, I just pre ordered a game on xbox that comes out in 6 days does anyone know why its not showing it in my recent charges on my bill?!?! I just want to know if its definatley been pre ordered or come release day its not gonna let me play itThank...

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