Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Blue light discount won’t work

So I used my payslip as evidence and it’s been confirmed with my blue light card I’m elegible for it however when choosing the phone number it says my iPhone 12 pro isn’t valid for this discount ?

Resolved! IPhone 11 Pro

Hi, can I use an EE sim in an iPhone 11 Pro alongside an O2 main sim

Do Mobilephonesdirect contracts come with o2 roaming inclusive zone

I opted for a new contract through mobile phones direct (part of AO mobile) and at the time was under the impression that the inclusive zone roaming would be included (it is a 100gb contract), but looking in my account this doesn't seem to be the cas...

pac code not worked

I submitted my pac code to o2 using the form online on thursday around midday and its now monday and my number still has not transferred, is this normal?

Number swap

Hi, I’ve just changed over to o2 from sky and done the number swap to keep my old number, but the new number is still active.Any information would be great as I can’t get hold of anybody at 02 and nobody can contact me!! Help!!

5G Sim Swap

I have received my iPhone 12 Pro Max today and along with the phone I have received a 5G enabled sim.When I spoke to the advisor when upgrading he said that I wouldn’t need a new sim yet as there is no 5G in my area, I asked him if I should get a new...

combined airtime & device plan bill / reciept download ?

I need to download my bill showing airtime & device plan playemnts. the bills this year doesn't show the devise plan? where can i download this combined information? have o2 help servises stopped completly? the phone is engaged and the app chat no lo...

Repair

It’s COVID season and it’s frustrating for all, but my phone screen is leaking and won’t turn on, so I call O2 and the automated voice tells me to go to ‘My O2’ and FAQs for advice. I got to ‘My O2’ only to be told to call O2? And your stores aren’t ...

Order

Hi!! I placed an order a while ago, and I got a text saying that the item was out of stock, I wanted to know how long before it would be back in stock as to whether I should cancel and reorder something else

Resolved! View and print older bills

HI, I'm on the O2 web site and logged in, trying to view and print latest bill. Also trying to view and print historic older bills. An 'error' page comes up: 'DASH_ERR04: The account number in the target address is invalid.'Is there anything I can do...

O2

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