Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

sim swap

Hi just got my iphone 12 pro today and needed to switch sims for 5G, we notified via a switch code 6 hours ago and it said could take upto an hour. Still cannot make or recieve calls on either old or new sim now. Any advice please? or is it just a wa...

5G

Hi! I’ve just got a new iPhone 12 pro max and heard that I need a new sim to get 5g. I currently pay £10.27 for 8 GB and don’t want to pay more. Any advice on how to upgrade so I get 5g and what contract for sim only? Cheers

Resolved! Does Unlimited Mean Unlimited Data

I was wanting to purchase unlimited data for my phone but when I go down to the unlimited option nowhere does it state that it’s unlimited data it’s the most expensive tariff can someone please confirm with me that this means unlimited data

My plan

I have got PAC code and I want to give you to switch my number

Premium Service Charge

I recently donated to Children In Need and find that I have been charged £10 and £10?Surely this cannot be correct?

Resolved! O2 have wrecked my credit rating

I used to have an O2 pay monthly device and tarriff. I decided to pay off the device early and cancelled my tariff. This was all done late 2017. Now I have had a mortgage application declined because my credit file shows that I have an outstanding lo...

Resolved! 4G calling (VoLTE)

There have been partial answers to the question of turning on voice over LTE and/or 4G calling. The suggestion is to turn it on via the My O2 app... except there is no option shown there.Obviously, I could call O2 and ask, but asking here first seems...

Upgrade order

Hi I’ve just noticed I ordered a green IPhone 12 on my upgrade, is there any chance of changing it to silver at this stage. My mistake. Cheers

Resolved! Credit check

I applied for a contract Saturday evening and received legal documents; I contacted O2 yesterday for an update and they confirmed that it was all go through the credit check procedure I was just wondering is if this is normal as it’s almost been a we...

Wrong tariff

I have a 5g sim only contract but a iPhone 11 which is not capable of 5g. Sim error is displayed. What can I do

O2

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