Contacting o2

[Not]

Why is it so hard to contact o2 no messaging live chat never works my apps not working I call and I’m just on hold then when you get through they hang up

[Cleoriff]

Hi @Not 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[b4u2]

@Not
unfortunately that seems to be the situation.