Solved: Ordered a 5G sim by mistake

Katie18 · ‎11-02-2021

I ordered a 5G SIM by mistake and need to replace with a 4G SIM. How can I arrange this?

MI5 · ‎11-02-2021

No need.

Sim will work fine in any phone and all sims are 5g now anyway.

If this is a tariff upgrade, you can carry on using your current sim as it will have the upgrade on it automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-02-2021

@Katie18

No need.

Sim will work fine in any phone and all sims are 5g now anyway.

If this is a tariff upgrade, you can carry on using your current sim as it will have the upgrade on it automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Ordered a 5G sim by mistake

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived