on 11-01-2019 13:40
I just upgraded my phone and realised that I don't really like the phone. I want to cancel the upgrade or exchange it for a different phone. I want to stay with O2, I read online I have 14 days to change my mind I just need to contact O2 customer support, problem is I don't know what my security answer is and I don't know how to change it so they can't do anything about it.
Solved! Go to Solution.
11-01-2019 13:46 - edited 11-01-2019 13:47
@SO We are all customers here. No one can help you with security questions and answers. You'll need to contact customer service. Maybe they can give you a hint that might jog your memory?
Edit: Either that, or take the phone into an O2 store and bring identification with you.
on 11-01-2019 13:47
The change of mind policy is here
If you ordered online or via phone you have to contact customer services. Dont worry about your security question...they will give you prompts.
on 14-01-2019 11:00
Hi @SO, have you managed to get this all sorted since you last posted? Which exciting phone are you going to go for?
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