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SO
Level 1: Joiner
Posts: 1
Registered: ‎13-05-2014
Accepted Solution

Contacting O2

Hi, 

 

I just upgraded my phone and realised that I don't really like the phone. I want to cancel the upgrade or exchange it for a different phone. I want to stay with O2, I read online I have 14 days to change my mind I just need to contact O2 customer support, problem is I don't know what my security answer is and I don't know how to change it so they can't do anything about it.

 

Help

 

Many thanks

Level 63: Greatness Assured
Posts: 12,379
Registered: ‎31-03-2010

Re: Contacting O2

[ Edited ]

@SO We are all customers here. No one can help you with security questions and answers. You'll need to contact customer service. Maybe they can give you a hint that might jog your memory? 

Edit: Either that, or take the phone into an O2 store and bring identification with you.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Posts: 71,672
Topics: 677
Registered: ‎14-01-2013

Re: Contacting O2

Hi @SO

The change of mind policy is here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you ordered online or via phone you have to contact customer services. Dont worry about your security question...they will give you prompts.

https://www.o2.co.uk/contactus

 

*The Game Is On*


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Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Contacting O2

Hi @SO, have you managed to get this all sorted since you last posted? Which exciting phone are you going to go for?

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