Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎13-05-2014
Accepted Solution

Contacting O2



I just upgraded my phone and realised that I don't really like the phone. I want to cancel the upgrade or exchange it for a different phone. I want to stay with O2, I read online I have 14 days to change my mind I just need to contact O2 customer support, problem is I don't know what my security answer is and I don't know how to change it so they can't do anything about it.




Many thanks

Level 62: Glorious
Posts: 11,545
Registered: ‎31-03-2010

Re: Contacting O2

[ Edited ]

@SO We are all customers here. No one can help you with security questions and answers. You'll need to contact customer service. Maybe they can give you a hint that might jog your memory? 

Edit: Either that, or take the phone into an O2 store and bring identification with you.



Image and video hosting by TinyPic
Posts: 62,990
Topics: 650
Registered: ‎14-01-2013

Re: Contacting O2

Hi @SO

The change of mind policy is here


If you ordered online or via phone you have to contact customer services. Dont worry about your security question...they will give you prompts.



*The Game Is On*

Community Manager
Posts: 3,315
Registered: ‎18-04-2018

Re: Contacting O2

Hi @SO, have you managed to get this all sorted since you last posted? Which exciting phone are you going to go for?

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 

If you'd like to take part, why not register? Smiley Happy