Contacting O2

[SO]

Hi, 

I just upgraded my phone and realised that I don't really like the phone. I want to cancel the upgrade or exchange it for a different phone. I want to stay with O2, I read online I have 14 days to change my mind I just need to contact O2 customer support, problem is I don't know what my security answer is and I don't know how to change it so they can't do anything about it.

Help

Many thanks

[Bambino]

@SO We are all customers here. No one can help you with security questions and answers. You'll need to contact customer service. Maybe they can give you a hint that might jog your memory? 

Edit: Either that, or take the phone into an O2 store and bring identification with you.

https://www.o2.co.uk/contactus

[Cleoriff · Accepted solution]

Hi @SO

The change of mind policy is here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you ordered online or via phone you have to contact customer services. Dont worry about your security question...they will give you prompts.

https://www.o2.co.uk/contactus

[EmilieT]

Hi @SO, have you managed to get this all sorted since you last posted? Which exciting phone are you going to go for?