Switch Up Online - Not working

[CorGre]

Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up)

Im trying to do Switchup online as its easier with work to do online and get the phone delivered. However, it keeps giving me an error saying ive reached the max contracts available. I do have multiple contracts but not wanting a new contract just switchup. Anyone had this happen before and was there a way around it?

[MI5 · Accepted solution]

@CorGre 

Yes, it's happened before @CorGre 

You have to do it in store as online tries to add another contract which takes you over the maximum allowed.

In store can close one before adding another.

[CorGre]

Perfect, thanks for that... ill head in on a day off then.