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DomWak1 · ‎11-12-2018

I am in France and my phone is refusing to connect to any network. My colleagues can connect. Orange F comes up as the provider - I know there is coverage. My phone just says 'no service' and has done for 24 hours.

MI5 · ‎11-12-2018

@DomWak1
Sounds like you have a roaming bar on your account.
Give customer services a shout to help http://www.o2.co.uk/contactus

Also try rebooting, cleaning sim card and manually selecting a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-12-2018

@DomWak1
Sounds like you have a roaming bar on your account.
Give customer services a shout to help http://www.o2.co.uk/contactus

Also try rebooting, cleaning sim card and manually selecting a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎11-12-2018

Try turning 4G Data off in the settings, and connecting via 3G

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

DomWak1 · ‎11-12-2018

Thanks for that. The old tried and trusted method or rebooting!!!!!! I should shoot myself for not trying that first.

Just brilliant!!!

MI5 · ‎11-12-2018

Lol, glad you're sorted 😆

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-12-2018

@DomWak1 wrote:
Thanks for that. The old tried and trusted method or rebooting!!!!!! I should shoot myself for not trying that first.
Just brilliant!!!

Yes it usually 'cures a multitude of sins' @DomWak1

The simple way is the best way

Veritas Numquam Perit

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