Account Name

[Eden11]

Hello,

My daughters O2 account is registered to my Mom's name as she originally opened my daughters contract. However, the payment of the phone is through my bank. I want to upgrade my daughters phone but I don't want to open another contract in my mom's name, how can I change the name to my own?

[Bambino · Accepted solution]

@Eden11 The contract in your mom's name would have to be canceled, and any charges left on that contract paid off. You would then have to take the contract out in your name but you would be subject to a credit check, even though you're paying the bill at the moment.

Edit: You'd have to sort the transfer of the number with customer service.

[MI5]

Hi @Eden11 

It's not possible to just change the name. The account has to be started in the name required, this is so credit and identity checks can be preformed.

[Eden11]

I plan to terminate the current contract, how do I open the new contract in my name?

[MI5]

Either in store or online but we'd recommend in store as it's easier.

[Eden11]

thankyou for the support

[MI5]

You're welcome

[gmarkj]

If you want to keep the same number, then once the new contract is up and running you will need to call customer services with both yourself (as new contract) and your mum (as old contract) present.
She will then need to give permission for the number to be transferred to you.
If you don't want to keep the number then she will still need to close the contract down otherwise it will keep going and she will keep being billed...