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Registered: ‎10-12-2018
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Call & text in Europe can you explain?

Hi all I am currently living in France for work my contract is due for renew before I do so I am I need to know if I will get charge for calling French number (mobile/landline) while in France or will it be taken from my allowance? I am getting different answers when I call, if you look at this https://www.o2.co.uk/shop/international/using-phone-abroad my understanding is that it will part of my allowance. Thanks

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Re: Call & text in Europe can you explain?

You’re right it is included but read the fair usage policy if residing abroad 

https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy

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Re: Call & text in Europe can you explain?

Depending on how long you are there you may get charges or disconnected as it designed for temporary holiday makers not permanent residents.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Call & text in Europe can you explain?

This is the bit you need:

 

What to avoid: Using our services for the first time outside of the UK, using a large volume of your allowance (be that text, calls or data) in our Europe Zone (excluding the UK), or using our services and travelling within our Europe Zone (excluding the UK) for prolonged periods which don’t follow reasonable consumer holiday and travel patterns and behaviour. If you use our services outside the UK in our Europe Zone for 63 or more days in any four month period and you cannot demonstrate prevailing use and / or presence in the UK this is likely to be deemed to be an unfair use of our services. In such an event we will notify you and then after two weeks charges will apply (the “Surcharges”). For Pay Monthly and Pay As You Go customers the Surcharges are 0.6p/MB for data, 3.3p/minute for calls and 1p/text for texts. These charges will cease to apply if you can subsequently demonstrate prevailing use and / or presence in the UK.

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Re: Call & text in Europe can you explain?


@madasaf1sh wrote:

For Pay Monthly and Pay As You Go customers the Surcharges are 0.6p/MB for data, 3.3p/minute for calls and 1p/text for texts. 


Still cheap enough though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)