Not receiving two factor authentication codes

[Jen_ld]

Ever since joining o2 I have had nothing but trouble. It took 3 days for them to port my number, and I’m still not receiving 2FA text messages. I’ve been locked out of my banking app for about a week, including my Apple Pay as they cannot verify my cards.
I also can’t access half of the apps I use and pay for regularly like social media and streaming services etc 😞

I’ve rang o2 every night for the past 5 days and they just keep creating ‘tickets’ and assuring me it will be resolved within 24 hours. (Obviously it has not.) 

I rang my bank to explain the issue to them and see if there is any other way they could verify me but they just said that without the code I could not access my banking. Thank goodness I have someone who’s just given me access to their bank cards for the past week. But if I didn’t I would have been completely screwed! It seems absolutely ridiculous that it could cause this much inconvenience?! Has anyone else had this problem? O2 customer service been royally useless!

[MI5]

@Jen_ld 

Not uncommon unfortunately.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) as they seem to be better at sorting issues.

[MrRichAllen1976]

@MI5 I contacted CS on Instagram back in July, worse than useless doesn't even begin to describe them IMO, purely because for various reasons I no longer use Faceache or X.

[Oxonian]

@Jen_ld 

Guide: Text Message Tips (not sent or received) 

[MI5]

It's missing porting files.

O2 need to liaise with the porting team and the old network to resolve.

[Jen_ld]

@MI5 Do you know if I would have the same problem if I ported my number to another network? 

[MI5]

Hard to say either way @Jen_ld 

Give the social media teams a chance to sort it for you before risking it.

[Jen_ld]

@MI5 Thanks, I’m not very hopeful, but I will give it a day or so more. Just want anyone to even acknowledge it! Vodaphone’s 4.6 star CS rating on Trustpilot is looking a lot more promising than O2’s 1.2 star at this point 🤣

[MI5]

Sounds accurate @Jen_ld 

[CariadCymru]

If you port the number back to the network it was originally assigned to, @Jen_ld, your split port issues will be resolved. However, if you port it out to any other network, your issues will persist.