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Level 1: Joiner
Posts: 2
Registered: ‎11-12-2018
Accepted Solution

Connecting to network in France difficulties

I am in France and my phone is refusing to connect to any network.  My colleagues can connect.  Orange F comes up as the provider - I know there is coverage.  My phone just says 'no service' and has done for 24 hours.

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Connecting to network in France difficulties

[ Edited ]

@DomWak1
Sounds like you have a roaming bar on your account.
Give customer services a shout to help http://www.o2.co.uk/contactus 

Also try rebooting, cleaning sim card and manually selecting a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 21: Regular
Posts: 671
Registered: ‎04-04-2012

Re: Connecting to network in France difficulties

Try turning 4G Data off in the settings, and connecting via 3G
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Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Level 1: Joiner
Posts: 2
Registered: ‎11-12-2018

Re: Connecting to network in France difficulties

Thanks for that.  The old tried and trusted method or rebooting!!!!!!  I should shoot myself for not trying that first.

Just brilliant!!!

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Connecting to network in France difficulties

Lol, glad you're sorted 😆
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,622
Topics: 677
Registered: ‎14-01-2013

Re: Connecting to network in France difficulties


@DomWak1 wrote:

Thanks for that.  The old tried and trusted method or rebooting!!!!!!  I should shoot myself for not trying that first.

Just brilliant!!!


Yes it usually 'cures a multitude of sins' @DomWak1

The simple way is the best way joy

*The Game Is On*