Cheques

Alex2021 · ‎17-02-2021

What is the new address to send the cheques to paid the bills?

O2 Telefonica UK has moved from this address?

PO Box 756

Camberley

GU15 3SS

MI5 · ‎17-02-2021

@Alex2021

All ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans)

*Paying by Cheque

To pay by cheque the customer must:

*Make all cheques payable to Telefónica UK Limited
*Ensure account number is written on the back (If possible also send a copy of the invoice they are paying).
*Cheques should be sent to: Telefónica UK Limited, P O Box 756, Camberley, GU15 3SS
*Cheque payments can take up to 7 days to be processed once received

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Alex2021 · ‎19-02-2021

Thanks for the answer. but the last time that I sent my cheque to the reference address, Telefónica UK Limited, P O Box 756, Camberley, GU15 3SS , the cheque returned to me and the Post office told me that the addresse had moved.

MI5 · ‎19-02-2021

@TheresaV @Martin-O2 @LukasB

Any updates?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎19-02-2021

Hi @Alex2021

Sorry for the trouble you are having with this. I am currently checking with the team regarding the address and will let you know once I have an update!

Thanks for the tag @MI5

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎19-02-2021

@TheresaV

I'll need to know any changed of address, as I will have to amend the guide.

Veritas Numquam Perit

MI5 · ‎19-02-2021

Thanks @TheresaV

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Alex2021 · ‎21-02-2021

Hi, TheresaV

Many thanks for your help.

I look forward your update.

Regards

Cleoriff · ‎21-02-2021

@TheresaV

Will be back on duty tomorrow morning @Alex2021

Veritas Numquam Perit

TheresaV · ‎22-02-2021

Hello again @Alex2021

Just to let you know, we are still looking into this and I will let you know once I have received an update from the team

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Cheques

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade