Bill issue

[127]

Hi
I have travelled abroad and I used the data once or twice while I was the sat navigation less than 3 minutes each time. But for some reason my bill for this month is £91 how come ?!

[127]

Hi
I have travelled abroad and I used the data once or twice while I was the sat navigation less than 3 minutes each time. But for some reason my bill for this month is £91 how come ?!

[MI5]

@127 

Depends where abroad?

[127]

Dubai

[127]

R u there

[127]

This is the mssg I received when I landed in Dubai from O2
“ Welcome to UNITED ARAB EMIRATES. While you're here calls back to the UK will be £2.00pm. To receive a call it will be £2.00pm. Texts are 50p to send and free to receive. Data is £7.20/MB and will be capped at £51. Call 112 for emergency services”

[127]

So can you explain to me how my bill became £91

[MI5]

@127 

The cap is per billing cycle, so if you went over 2 billing cycles it could hit the cap for both months.

[127]

Last month O2 took more than £60 from my account and this month they sent me a bill of £91
If I don’t receive explanation the reason that are this money I will stop the direct debit ASAP

[MI5 · Accepted solution]

@127 

You can stop the DD but your debit will be sold on to debt collectors and a default placed on your credit file..... Your choice.

To get an explanation, 

you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.