Cheques

[Alex2021]

What is the new address to send the cheques to paid the bills?

O2 Telefonica UK has moved from this address?

PO Box 756

Camberley

GU15 3SS

[Alex2021]

Hi, @TheresaV 

many thanks for your help, I know your are making a great effort to get the info.

many thanks and Best regards

[Alex2021]

Hi, @TheresaV 

Yesterday I tried again to send the cheque to the following address and the cheque was once again returned to me.

O2 Telefónica UK Limited
PO Box 756
Camberley
GU15 3SS

Do you have any fresh news abaout this matter?

Many thanks and so sorry for my insistence on the subject

[TheresaV]

Hi @Alex2021 

Sorry to hear that!

I have sent you a private message on the community yesterday regarding this matter. It should show on the top right of your screen under the community banner. 

Unfortunately though, we are still looking into this, so I would strongly recommend using a different payment method if there is any way that's possible (maybe friends or family can help?).

Feel free to reply to my private message on this matter

[Cleoriff]

@TheresaV 

Just to stress the importance of this again regarding my guide here..

Guide: How to Pay Your Bill (Contract)which states the following...

*Paying by Cheque

To pay by cheque the customer must:

 *Make all cheques payable to Telefónica UK Limited
 *Ensure account number is written on the back (If possible also send a copy of the invoice they are paying).
 *Cheques should be sent to: Telefónica UK Limited, P O Box 756, Camberley, GU15 3SS
 *Cheque payments can take up to 7 days to be processed once received

I need to get this changed asap.

[TheresaV]

Hi @Cleoriff ,

Thanks for that! Unfortunately, we are still looking into this, so I can't confirm anything for you yet. But as soon as we have feedback on the right address, we will let you know, so that the guide can be changed if necessary