Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229292 Views
  • 2 replies
  • 2 kudos

Resolved! Wrong colour

ive just upgraded my iphone to the iphone 12 pro, ive ordered the graphite instead of gold. is there any way of changing this

sm1 by Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! live chat - where has it gone?

Hi, I'm trying to find the chat, and all the contact us links just loop round with no clear information whether live chat is on or off line, very frustrating. Any ideas? I would have thought in the current climate they would want more people to use i...

THXuk by Level 1: Joiner
  • 785 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

How do I put a spend cap on my account

Disney subscription

I am coming up to the end of my free 6 month Disney trial. And don’t want to continue the use. How do I now cancel this so I don’t get charged the fees of continuing the subscription

Mrchan by Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Resolved! Talk talk deal

I presently am with O2 for my mobile.We are also with talk talk for our broadband and they are offering the same deal for sim only for £6 a month with O2 with exactly same usage. Is it easy to do the switch on talk talk site

Mick7 by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! Spam text?

I have just received a text from a mobile number, purporting to be from O2, saying they were 'unable to process my latest bill', with a link to update my payment information. (I pay by Direct Debit monthly.) . My latest payment is showing on my bank ...

LMJ7 by Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos

Resolved! Refresh plan

Can I just cancel my tariff and continue to pay for the device

Ebony89 by Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

DPD Delivery of upgrade - photo ID required?

I've got an upgrade arriving tomorrow to my home address and I've just clicked through to the DPD website and they are saying the driver will need to see photo ID - I don't drive (medical reasons) and I don't have a valid passport so no photo ID - I'...

djbsuffolk by Level 9: Fired up
  • 19382 Views
  • 6 replies
  • 0 kudos

Charge to bill not working

I have tried using mobile billing and my first purchase went through. I am trying to purchase something else but it won't complete the purchase after inputting the code?