Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't phone out

Hello Can someone from O2 contact me, my phone cannot phone out currently, even on 202 number!There is no other means to contact, no web chat, which has gone, no email. I get the message "Calls cannot be made on this mobile phone, please use another ...

Resolved! Extending ring time

I've been looking for guidance on how to extend the ring time on galaxy A51. All suggestions have failed and was advised to contact network provider for instructions

Resolved! IPhone XR esim - upgraded to IPhone 11 Pro max

Hi I hope you guys are well.I just switched my iPhone from XR to iPhone 11Pro max. What happens at the moment after I moved all my data to my new iPhone 11 Pro I am now stuck due to I do not have a physical SIM card to swap from iPhone XR to iPhone 1...

Not receiving calls and texts

I’ve just switched to 02 from ee keeping my number, it’s all transferred over but I can’t receive calls or texts but I can make a call, I can not send texts either

Resolved! Phone cannot make calls

Hi,My phone was working fine this morning but it has now been cut off, I tried calling 202 but kept saying the phone cannot make calls and are being transferred, I assume it is because of non payment however I paid this morning, any ideas?

Problems with Pokemon Go

Over the past month or so I've had trouble playing and logging into Pokemon Go via o2 cellular. I sign in and play fine on my home WiFi and can stay logged in indefinitely. Soon after switching to mobile data I'll get logged out and cannot log back i...

Resolved! Apple watch

Does anyone know how to add my Apple Watch to my data plan??

PAC code

I’ve just changed from EE to O2 but my number hasn’t changed over. I gave them my PAC code when I switched but when I put the sim into my phone I’ve got a completely different phone and can’t get hold of O2 on any number. Also on my app it says I hav...

Resolved! Making existing Simcard into an e-sim iphone 12

Hi guys, Currently have an 02 sim only physical card in my iphone 12, but i would like to make this the e-sim. Where we live, decent coverage bounces between providers, so i am hoping this will free up the sim slot for me to use an additonal provider...

Resolved! Landlines

Hello, just wondering if it includes landlines on your contract, doesn't say on My O2 app. Thanks again.

O2

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