Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract Query

Hi all. I am curently on an O2 Refresh contract and am considering paying off my device plan in full. The original contract expiration date isn't until August 2022. I just want to check, if I pay off my device plan in full, do I still have to pay the...

Excessive data usage after sim plan upgrade

Hi guys. I've been with O2 since 2003 and never experienced any major problems.In early January 2021, I upgraded my sim only contract from 100Gb/£20 a month to 100Gb/£20 a month but with the first 6 months @ £10.Pre upgrade, I was using on average, 1...

New phone

Hi guys, on Wednesday I purchased an iPhone 12 Pro Max, I received an email saying they wanted £255 pounds upfront as my credit isn't 100% I paid this and I got an email saying they have processed my order and I'll be given an update. it's pending on...

Resolved! Hawei mediapad t5 won’t Allow me to make calls when I enter a phone number

I’m in desperate need for help so I can call my wife and children as I am a long distance truck driver and my family is at home

Sim swap not completed

My new phone and SIM card arrived yesterday. I did the SIM swap, received the code to my old phone etc. My old SIM was deactivated immediately but my new SIM still isn’t working and it’s been more than 24 hours now. I’ve switched the new phone on and...

Resolved! Do I need a pac code from o2 to keep my current o2 number

HiSorry I'm really clueless.I have a new o2 phone with a nano sim and my old phone has a normal bigger sim. I've put the new sim in my new o2 phone, and I've activated the new sim, I think. I now need to do something to keep my old number. I think I ...

Resolved! Change device plan DD amount

Hi, is it possible to to up my direct debit amount on my device plan to triple what it is currently

Resolved! how can you speak to anyone at 02 i have an urgent query

I pay for all of my family's phones but can't seem to data share between accounts why? also I want to discuss upgrading my current airtime accounts, can anyone suggest how to speak/contact a human at o2

Resolved! Want to change my pre-paid account into post paid and receive monthly bill to my address

How can I:1) Change my pre-paid account into a postpaid one?2) Receive monthly bill to my address?Thank you

Resolved! New SIM Only Deal

If I go for a SIM only deal do I have to give the model of my replacement phone before ordering the SIM?

O2

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