Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Account

I want to change the account holder from my mam to my self as she is the guarantor.

Resolved! Wrong phone description on my account

My account still shows my old phone iPhone 6s but I changed it to an 8plus. How do I get this changed and updated?

Resolved! Unpaid bill

I'm currently self isolating with Covid, been cut of now so unable to call ....cant find away to speak or even email anyone! Any ideas ?

No signal - new pay monthly customer

Hello, I have recently purchased/got a contract within the O2 for Pay Monthly sim card. I have decided that I also wanted to keep my old number. I have gone through the steps with my old carrier how to get transfer started. (GiffGaff - old carrier). ...

Airtime bill on O2 refresh

I am new to O2 refresh, last month I got an iPhone 11 with a new airtime plan. The airtime plan is supposed to be £21.00 a month however I have just received my latest bill and it says it is only £2.56.Is there a reason for this??

Resolved! Replacement phone

Could someone please help me please? I put an insurance claim through after cracking my screen on my s9, Dpd then picked up my phone tonight and gave me an s8 replacement. After checking through the email from 02 it said s8 on my information bit. Wil...

PAC codes

I'm changing to sky mobile and need the PAC codes for the two sims I have on my account. I've been waiting over half an hour for my call to be answered. Can I get the codes from the app? If so how? Thanks

Resolved! 5G included in my plan???

Hi, I have just received my O2 welcome letter and it states that I am on a O2 4G tariff. I have purchased a 5G tariff. Is there a way to check/confirm that when 5G will be in my area, I will be able to use it? Many thanks

Bill is well over the amount

My bank have a direct debit set up with yourselves at £76.20. When my agreed monthly payment is £56.76. I would like to discuss why this is and change my plan as i ament happy about paying all of this

VAT not included???

I recently switched to O2 for the offer of 40GB per month 24 month contract Apple iPhone 11 for £26 per month (inc. VAT) but notice on my first bill VAT is on top? Feel like I’ve been totally mis sold... over the course of 24 months this will add up ...

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