Charges

[Simong]

I went abroad and left my phone on flight mode. The only messages that came to my phone were from o2 every time I reached a different island. They charged me 59 last month and 60 this month. Why am I getting charged I didn't use my phone once. Please help.

[Cleoriff]

@Simong

If you say you didn't have mobile data/data roaming on at all at anytime, then you should query it.

However a breakdown of charges can be found in My O2 http://www.o2.co.uk/myo2

[Simong]

Looked at break down and they both say messages. Only messages received were from o2 telling me how much it cost to send a message. Feels like a con. I'm due to upgrade now but if these charges stand I'll probably move to another provider. Thanks

[gmarkj]

If your phone was on airplane mode then ENTIRE time you were away then how did you receive the messages?
Do you have an iPhone by any chance? They send a message to register for iMessage that you don't see which might have caused it.
You should also not be charged for messages received. What is showing on your bill?

[MI5 · Accepted solution]

@Simong you need to call customer services to get an explanation of the charges. 

http://www.o2.co.uk/contactus

[jonsie]

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@gmarkj wrote:
If your phone was on airplane mode then ENTIRE time you were away then how did you receive the messages?

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My thoughts too 

As @MI5 says, there is no charge for receiving service messages from O2.