on 04-01-2019 08:40
I went abroad and left my phone on flight mode. The only messages that came to my phone were from o2 every time I reached a different island. They charged me 59 last month and 60 this month. Why am I getting charged I didn't use my phone once. Please help.
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on 04-01-2019 10:47
on 04-01-2019 10:47
@Simong you need to call customer services to get an explanation of the charges.
on 04-01-2019 08:45
If you say you didn't have mobile data/data roaming on at all at anytime, then you should query it.
However a breakdown of charges can be found in My O2 http://www.o2.co.uk/myo2
Veritas Numquam Perit
on 04-01-2019 09:09
Looked at break down and they both say messages. Only messages received were from o2 telling me how much it cost to send a message. Feels like a con. I'm due to upgrade now but if these charges stand I'll probably move to another provider. Thanks
on 04-01-2019 09:25
on 04-01-2019 09:25
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 04-01-2019 10:47
on 04-01-2019 10:47
@Simong you need to call customer services to get an explanation of the charges.
on 04-01-2019 13:54
on 04-01-2019 13:54