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no working online chat

ernesta
Level 1: Joiner
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on ‎28-12-2018 18:04

on ‎28-12-2018 18:04

would like to chat to someone but I'm consistently getting the message 'We're just checking to see if there's an available agent'. It hasn't changed for awhile.I try to cantact with o2 agents about two weeks,i want cancel my contract but i cant,so that i need to do?????
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MI5
Level 94: Supreme
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on ‎28-12-2018 18:18

on ‎28-12-2018 18:18

@ernesta 

All ways to cancel here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 

We do not recommend chat for this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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on ‎04-01-2019 14:19

on ‎04-01-2019 14:19

Hi @ernesta, sorry to hear that you wish to cancel your contract. Is there any feedback you'd like to share in case you think O2 could have done something better?

Let us know if you managed to contact customer service ok in the end or if you have any additional questions the community could help with. slight_smile

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