on 28-12-2018 18:04
on 28-12-2018 18:18
All ways to cancel here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
We do not recommend chat for this.
on 04-01-2019 14:19
Hi @ernesta, sorry to hear that you wish to cancel your contract. Is there any feedback you'd like to share in case you think O2 could have done something better?
Let us know if you managed to contact customer service ok in the end or if you have any additional questions the community could help with.