Charges on my phone bill

[Anonymous]

After upgrading my phone last night I have just gone into MY 02 t0 view my account. Speaking to the shop assistant I explained that my bills had become higher than I expected.

I now notice on my past bills I have been charged £3.75 a week . I do not know what this is for.

Please can you investigate and advise.

Please reply

Regards

[Cleoriff · Accepted solution]

Hi @Anonymous This isnt customer services and we have no access to your account ....you need to call them Contact details here https://www.o2.co.uk/contactus

Edited to ask you to remove your phone number as this is a public forum

[Anonymous]

@Anonymous This may be of assistance 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

[MI5]

Yes you have a premium rate charged being applied to your billl.
Check the details of the company billing you, call them and tell them to remove your number, stop billing you and refund you for what you have paid that you didn't ask for.

[jonsie]

How many weeks/months have you been paying this subscription? 

[MercedesS]

Hello @Anonymous, as they said, the O2 community is a group of customers like you.

If you are looking for help & advice, the community is the perfect place. However, if you need assistance with your account you may need to contact an O2 Advisor. Find the best way for you to contact them here.

Please let us know if we can help you more! We hope to see you around