Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Current customer thinking of getting ipad but it seems expensive - any room for negotiation?

I'm a current customer with an iPhone and I'm thinking of getting an iPad on contract. I've always found O2 okay so I'd like to stick with them.The thing is, O2 seems expensive in comparison to other providers in terms of the cost of the data package...

Tariff change

My O2 Refresh is showing that I can upgrade for free from now but I am happy with the iPhone that I have so would just like to change tariff to get more data. I am interested in the 20GB for £20 deal that expires tomorrow but it isn't showing in my c...

Resolved! Cancelling only sim contract

I'm going Australia for a year and so don't need my sim contract but I still want to carry on paying for the phone. Is that possible?

Resolved! Big bundles

Are the free minutes in Big Bundles just between O2 costumers or they can be used to any network?

Resolved! Contract finished and phone has no service???

My contract recently finished and I have decided to keep my phone and I also unlocked my carrier so I can put any sim in, now my phone has no service and sim is not provisioned does that mean I need a new pay as you go sim and change my old one???

02 ah they taking the bleep

I being waiting for 02 to get back to me for 6 weeks about them removing 15 per month from my account for over 18 months they had no legal right to take i told they get back to me after 72 hours but nothing 6 weeks on i phone to check my bill to find...

Cancelled pay monthly sim only order same day as order was places but still got charged

I have placed an order for pay money sim only plan on 10 March and phoned half an hour later to cancel, as my current provider would not let me leave the contract without final payment. I was told by O2 customer services advisor, that order can't be ...

Worst Customer Service

Tried to cancel my O2 mobile contract on numerous days to be told the standard lie that the systems were down. It seems O2 try to avoid conversations regarding ending contracts and try any underhanded method possible. Funnily enough when I tried anot...

Resolved! Switch from bundle to simple pay go. Keep credit?

When you switch from a Big Bundles pay go to classic pay as you go, do you lose the unused credit?I'm on a new phone and never wanted a Big Bundle in the 1st place. Do you at least get to use up the 1 months credit and data, or will it all go at the ...

Charged for canceling contract after 3 hrs !!!! and no 89.99 refund !!

Hi all where do i go from here !!Ordered phone and monthly sim plan on 13th march 2017 paid 89.99 upfront.Due to unforeseen circumstances had to cancel contract (by landline phone) 3 hrs later.14th March refused delivery of phone and signed electroni...

O2

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