on 24-02-2020 18:44
Solved! Go to Solution.
on 24-02-2020 18:47
See help here Guide: Accidental MMS Sending and How to Avoid it
on 24-02-2020 18:47
See help here Guide: Accidental MMS Sending and How to Avoid it
on 24-02-2020 18:51
on 24-02-2020 18:54
on 24-02-2020 18:54
It explains that the reason why is because you must have had a subject line included, hence the charge to 1234
on 24-02-2020 19:03
24-02-2020 19:05 - edited 24-02-2020 19:06
24-02-2020 19:05 - edited 24-02-2020 19:06
You could try calling customer service and ask for a refund as it was accidental Guide: How to find help & contact O2 but they would expect you to take steps to avoid it in future.
Use WhatsApp, FB Messenger etc......
Below is a list of reasons why a text message is sent as a MMS (picture message) and how you can avoid this.
1. Text messages to email addresses - Don’t use an email address in the ‘To’ box when creating a text message.
2. Text messages sent to multiple contacts which include email addresses and mobile numbers – Send to mobile numbers only. If you need to send to an email address send it separately.
3. Using subject headers – Don’t use subject headers
4. Contact cards – Don’t send contact cards
5. Long Messages – If you’re sending a message with more than 360 characters, send it as 2 messages. There is a character counter on most phones that you can see when you’re writing a text message.
6. Smiley faces or emoticons – Don’t use smiley faces or emoticons.
7. Sending to more than 25 people – Try breaking the message up into smaller groups
8. Attachments (pictures, videos, sounds, music, drawings and locations) – Don’t add any attachments to the text message.
on 24-02-2020 19:12
on 24-02-2020 19:50
on 24-02-2020 19:50
Out of interest, what phone are you using @JLBS ?
on 29-03-2020 16:28
on 29-03-2020 16:30
on 29-03-2020 16:30
Charges to that number would indicate that you have included a subject line in your message.
Check that you have subject line turned off in settings.