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Level 1: Joiner
Posts: 4
Registered: ‎29-03-2020

Text received re bill payment

[ Edited ]

Hello. I have just received this text message but appears to be from a mobile number. I asdume it's a scam? O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: <Link Removed>

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Text received re bill payment

@Terryjarvis141 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Text received re bill payment

@Terryjarvis141 

Please edit your post to remove the link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 1
Registered: ‎29-03-2020

Re: Text received re bill payment

Hello I too received a similar txt message today, I will contact my bank, I did not respond to the txt, I took a photo and then deleted.

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Level 1: Joiner
Posts: 4
Registered: ‎29-03-2020

Re: Text received re bill payment

Thank you for you response.
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Text received re bill payment

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Text received re bill payment

@Daph214 

Follow the same advice please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Text received re bill payment

@Terryjarvis141 

To remove the link to the scam website, in your post go to Options, then the first drop down is Edit Reply. You can then delete the link.

@Daph214 @Terryjarvis141 

To forward the scam text to O2:

How to forward on iPhone: https://www.lifewire.com/forward-a-text-message-on-iphone-1999154

How to forward on Android: https://www.androidauthority.com/how-to-forward-a-text-message-870759/

 

I DO NOT WORK FOR O2



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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Text received re bill payment

Reported to mods anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎29-03-2020

Re: Text received re bill payment

This is my first time on here, I can see the edit option. Can you help?