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Level 1: Joiner
Posts: 4
Registered: ‎06-10-2016

Cancel free trial

I had 3 months free trial with 'Calm' app and i'm at the end and need to cancel it. As o2 are not taking calls unless urgent, how can I do this? It can only be cancelled via o2 via phonecall.
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel free trial

@Roxy650 

Have you checked your account settings in the calm app?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Cancel free trial

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Level 1: Joiner
Posts: 4
Registered: ‎06-10-2016

Re: Cancel free trial

It keeps coming up 'You have an extra from o2 please call customer service from your o2 mobile to cancel subscription' If you've had the free trial via o2 then I presume you to cancel via them (o2) . Thank you though
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Level 1: Joiner
Posts: 4
Registered: ‎06-10-2016

Re: Cancel free trial

I have, it's telling me I have to cancel trial by ringing o2, thank you for replying though
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel free trial

@Roxy650 

Try calling early morning around 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎06-10-2016

Re: Cancel free trial

That's worth a try, i'll call in the morning, thank you
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel free trial

Good luck.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Cancel free trial