Changing tariff

[Trent10182]

I want to change my monthly tariff to one I can see on the store, however when I go to My O2 I can only switch to far worse deals. How can I change this.

[Cleoriff]

Hi @Trent10182 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Trent10182 

You can only get the current deals if you upgrade (subject to your eligibility).

Follow the upgrade path in your MyO2, not the tariff change.

[Marjo]

Hi @Trent10182 hope you're having a nice Christmas week! It's been a few days since you asked about changing tariff so I just wanted to check in to see how you're getting on with this. Any help from the advice above from @Cleoriff and @MI5 ?