Change my billing information

[Anonymous]

Hi, 

I've tried 4 times now to change my monthly billing information so the Direct Debit comes out of a different account and I keep getting the message "Sorry, there was a problem, please try again later".

I do not want my next month's bill to come out of the account that is currently in use so please can you help?

Many thanks, Luisa

[MI5 · Accepted solution]

Hi @Anonymous

You would be best advised to call customer service to do this http://www.o2.co.uk/contactus

[Cleoriff]

You may find its a little late to change it for this month's bill @Anonymous. You may have to transfer some money into cover it ..

[Anonymous]

Thank you - have done this now and they were helpful advising that it's the wrong date to change billing info.

[Anonymous]

Thanks - you were right - it's the wrong date to change the info but apparently I can do it tomorrow and be in time for next month.

[MI5]

Ideally you need 6 clear days before the DD would be requested to ensure it would change in time.

[Cleoriff]

Thought that might be a possibility. Pleased it's sorted now though...:smileywink:

[MI5]

Glad customer services sorted you out though.