Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPhone settings when roaming in Europe

Hello I am due to travel and have a query regarding iPhone settings. Do i need to turn ‘roaming on’ in my phone settings or will it ‘just work’ like being in the UK? I ask because of the EU rule stipulating that customers cant be charged extra for us...

Resolved! I have 2 months left on my SIM only contract do I have to pay to cancel it

Do I have to pay a fee to cancel. I have 2 months left

Resolved! Travelling Kenya no bolt ons what is the best deal.

I can not find any deals that are being offered bu o2 for travellers to Kenya. Which is the best option?

Resolved! O2 contract bought from car phone warehouse

Bought an iPhone se on a pay monthly contract for my daughter from car phone warehouse, this is meant to be linked to my account with o2 so that I can view the data allowance etc.... but I can’t view the new bill only my own bill? Any help?

Resolved! blocked incoming calls

really not happy and now thinking of leaving 02 my bill was due on the 25th Dec iv not paid it yet as I don't get paid till next week but you have cut all my services i can't even get incoming call I'm so angry I'm now thinking of leaving I expected ...

Resolved! 02 - Confused about adding an additional line with 02

Hi All, I find 02's process really strange when trying to add an additional line. I currenly am on a 02 Refresh contract which i love! My wife a few months ago wanted to upgrade her old iphone 5 to a new iphone. I tried to take an additonal line and ...

O2 Upgrade page not working

Hi, I'm trying to view my upgrade options but nothing loads on the page - the following link gives a server 500 error https://www.o2.co.uk/upgrade/ajax/select/447764557313"Something went wrong.Please try again later" Unable to view current plan or an...

Resolved! Being charged for a service I haven't received

I switched from pay as you go to pay monthly in October, until last week the 21st December I'd got no new sim card. Contacted you and got it. Tried to activate it and almost a week later no success, you have told me I have to pay 29.31 to clear the d...

Resolved! Cancelling a contract early

Hi there I am wondering how to cancel a contract early and how much that will cost.

Non existent customer service...

Just want to see if anyone has had the same issue. I’ve been trying to buy a payg iPhone for 4 days and a having problems with payment. Just to be clear the issue is not sub insufficient funds.O2 customer services seems to be unwilling to do anything...

O2

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