Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early Repayment

Hi, I currently have an iPhone X and still have a large ammount left to pay on my device plan.I was wondering if there was a way, when I get my student loan I could pay a large ammount so my device plan will be paid off quicker.I am not looking to pa...

Airtime / tariff confusion issue

Hi thereReceived monthly bill for December and the ‘airtime bill’ was £93.38!The tariff is only supposed to be £12.31 a month for 500 Minutes, unlimited texts and 500 MB data. I have only gone over on the minutes but this is because some of the calls...

Resolved! Outgoing services

I was late paying my bill and my outgoing services were cut off. I paid everything in full 2 days ago and my services still haven’t been resumed. How long does it take?

Resolved! Unlocking iPhone 8

So I just upgraded from Sim Only to a Refresh contract, and want to unlock my iPhone 8. It seems from reading other historical forum posts that O2 typically wait a few months before they allow the unlocking of flagships... but on the unlocking page i...

Resolved! Upgrading Tarrif Question.

If I upgrade my tarrif via the my O2 app, will the existing tarrif be cancelled when the new tarrif is activated, i.e. will I end up just paying the new tarrif instead of the existing one? Or will I pay both until the old contract expires - and I'm a...

Resolved! 02 client service

Hello, I suffer from O2 clients service..Many times the live chat is anavailable they dont even have an email to contact and the phone call is becoming so difficult.I am living abroad and I feel completed confused with my bills.I cant pay with my Gre...

Resolved! O2 sim no service

Hi, my sim yesterday suddenly started to display no service intermittently at 13:00 then It became permanent. I took my phone to my local o2 shop and they replaced the sim at 20:00. I know they state it can take 24 hours but I’m still without a netwo...

Miss sold contract

I was contacted on the 12/12/17 in regards to being a long time valued loyal customer. With multiple contracts. The sales patter comensed. I was offered 100GB data which was on offer for £33:00. As a valued customer they offered me it for a one time ...

Resolved! Selective Call forwarding

I know that you can forward all calls on the iPhone to a specific number, however is it possible to enable call forwarding for specific incoming telephone numbers only?

Resolved! Cancelling my contract

Does any one if I can cancel my contract without paying a fee? I’ve had my phone 6 days now and I can’t recieve calls or text it just beeps and cuts anyone off trying to call me, I’ve been on the phone to customer service about 5 Times a day trying t...

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