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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23931 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 214697 Views
  • 2 replies
  • 2 kudos

Resolved! Locked Phone ?

I have bought a 12m SIM only contract on O2 (note - not purchased from O2). On trying to port my number to this new contract I was advised by O2 that the number that I was calling from did not match the number that I was quoting to them. The SIM numb...

alecb by • Level 1: Joiner
  • 1451 Views
  • 7 replies
  • 0 kudos

Resolved! Bill

Bill was paid for n now telling me that I have to pay again

Martyn by • Level 1: Joiner
  • 2374 Views
  • 5 replies
  • 0 kudos

Resolved! Sim only upgrade

I’ve just upgraded to a sim only deal, I clicked “keep this sim” and yet in the email I recieved, it mentioned something being delivered. If I have chosen to keep this sim then what is being delivered?

Advice needed on new order.

Hi all, I ordered a new contract phone 2 days ago, and recieved all of the emails with T&Cs etc. I've been on the phone with customer services today who advised me the credit check was fine and that the order is waiting to be dispatchd. Worryingly, t...

Help3 by • Level 1: Joiner
  • 2691 Views
  • 10 replies
  • 0 kudos

Resolved! Bill

Few week ago I ordered my bill.by post but still I didint receive

diana by • Level 1: Joiner
  • 1682 Views
  • 4 replies
  • 0 kudos

Resolved! Sim card not provisioned

Help - new sim card, same number put in Moto E5 Play but phonesaying Sim not provisioned.

Anonymous by • Not applicable
  • 21648 Views
  • 10 replies
  • 0 kudos

Resolved! Number swap

I have 3 numbers associated with my account. I want to swap 2 of these over because i need the larger data allowance but don't want to to have to change my number. Does anybody know if this can be done?

Cj201uk by • Level 1: Joiner
  • 1313 Views
  • 3 replies
  • 0 kudos

Resolved! Suspicious number for Voicemail

Recently the number that calls to advise me of Voicemail has bizarrely changed into 07802 000000 which actually reports as suspicuious or spam activity. I have tried to speak with o2 about this but they advised me to take it to my local store - Wimbl...

Lorenzo by • Level 2: Apprentice
  • 5691 Views
  • 11 replies
  • 0 kudos
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