Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113093 Views
  • 20 replies
  • 5 kudos

Resolved! Pay as you go.....closing account

Hi, both my sons have pay as you go O2 sim cards in their phones which have been on auto top ups. They have both received new phones for Christmas as the new house we have moved into has very poor/no o2 reception whatsoever. I have cancelled the auto...

Anonymous by Not applicable
  • 3825 Views
  • 3 replies
  • 0 kudos

Resolved! bills

Why can I not access my usage online anymore??

Anonymous by Not applicable
  • 829 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Chat Issue

I chatted to an O2 chat representative called Kim. I was after a pay monthly iPhone, she advised me that she will give me £50 credit and it will work as follows. I would opt for £12 line rental + £20 for the phone per month. The £50 would be applied ...

Anonymous by Not applicable
  • 1948 Views
  • 15 replies
  • 0 kudos

Resolved! I want to have free call to o2 (o2 unlimited)

Hi there, few months ago I bought starter for 10 pounds, so now I have free text messages to o2, it is also includes cheap international calls. How can I change it to have unlimited o2 to o2 calls also? In last month I toped up by 15 pounds but it di...

Anonymous by Not applicable
  • 852 Views
  • 1 replies
  • 0 kudos

Resolved! Number for allowances

Merry Christmas, what must I dial to know the remaining of my allawances? To know how many free minutes I still have? Thanks.

Anonymous by Not applicable
  • 984 Views
  • 4 replies
  • 0 kudos

Begging

Hiya,I know this sounds stupid but has anyone ever rang O2 and begged for a discount? Has it worked? How much discount? And are there any specific departments I should try to get to?Thanksss.

Anonymous by Not applicable
  • 948 Views
  • 7 replies
  • 0 kudos

Resolved! O2 are overcharging me.

I ordered an iPhone 5S (13th December 2013) through a website called telpack which are a trading division of Carphone Warehouse. Received the phone yesterday (16th December 2013). But now it seems that O2 are charging me a monthly tariff of £32.00 wh...

Anonymous by Not applicable
  • 2005 Views
  • 14 replies
  • 0 kudos

Resolved! Degraded signal for months

Hello! Recently my auntie is unable to get a decent signal at her home address. Throughout most of the house she receives no signal at all, whilst leaving the phone in a window will gain 1 bar of signal intermittently. This is however no good for mak...

Anonymous by Not applicable
  • 1198 Views
  • 4 replies
  • 0 kudos

Resolved! payment query

I became a O2 customer by opting for O2 refresh pay monthly scheme for iPhone5.As per agreement, in case i wanted to get out of the contract, i was supposed to pay the outstanding phone payment plan and apply for disconnection. Also the air time usag...

Anonymous by Not applicable
  • 1201 Views
  • 6 replies
  • 0 kudos